Privacy Statement

privacyPrivacy and Security
The Pittsburgh Zoo & PPG Aquarium and the Zoological Society of Pittsburgh (henceforth referred to as “the Zoo”) pledges to keep your confidential information private. Your personal information is used only to benefit your online experiences with the Zoo. We do not sell, trade, or rent personal information about our members, donors, or internet users.

The Zoo’s website incorporates security measures to protect you from the loss, misuse, or alteration of information under our control. The Zoo’s online transaction systems use Secure Socket Layers (SSL) encryption in order to protect your info as it traverses the web.

When you visit our website, we identify your web browser with a cookie that gives you a unique number. The cookie does not tell us anything about you personally, but it lets us keep track of your order and saves your purchasing information for the next time that you visit the site. The cookie stores only information that you provide when placing your order.

Most internet browsers automatically accept cookies like ours, but most browsers also allow you to change the configuration of your browser to not accept cookies. If you decided to exclude our cookie, we still invite you to use our website and you can still purchase any item online, but our systems will not recognize you as a returning user when you visit us in the future.

If you have any questions about our cookies, website, privacy policies, or our membership services, please call the Zoo at 412-665-3640 or email us by using our Contact Us page.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to this website. Any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can set preferences for how Google advertises to you using the Google Ad Preferences page.

To become a Member of the Zoo, you will fill out a form that requests contact information, including your name, address, telephone number, email address, and (for family memberships only) the number of people in your family. We use this information to mail you your membership card, our quarterly newsletter, Zoo Insider, our monthly online newsletter, Zmail, and general correspondence regarding your membership. None of this information will be sold, rented, or otherwise made available to a third party.

Order Information
We ask you to fill out an order form when you request information, products, and services. The form will record contact information (such as your mailing and email address) and financial information (such as your account or credit card number). We use the contact information to fill your order and communicate with you when necessary. The Zoo uses the financial information you provide to bill you for products or services that you order.  Please call the Zoo at 412-665-3640 to explore alternative methods to purchase an individual good or service, such as by telephone or via postal mail.  Alternative ordering and payment methods vary based on the good or service in which you are interested.

Use of Information
The Zoo does not collect any identifying information about you except for items you specifically and knowingly provide such as your name, address, email address, telephone number, or family size (for family memberships information). We never sell or share personal information about you or any of our users. At times, the Zoo may share summary statistics about our customers, sales, traffic patterns and related site information to a reputable third-party vendor, but this information will never include any personally identifying information about you or any other person.

The Zoo always provides you with the opportunity to stop receiving communications from us. To be removed from our database and to stop receiving communications from us, please click the “unsubscribe” link on your correspondence when available, or call us at 412-665-3640. You can also notify us that you would no longer like to receive correspondence via postal mail by sending your request to:

Pittsburgh Zoo & PPG Aquarium
One Wild Place
Pittsburgh, PA 15206

If at any time the Zoo is required by law or by a legal process to release customer information, we must cooperate fully.

Contacting the Zoo
If you have any questions about this privacy statement, the practices of this site, or your dealings with us, you may contact us by calling 412-665-3640, by postal mail using the address listed above, or via our Contact Us page.