Membership Frequently Asked Questions

I want to buy a gift Membership, do you have gift certificates?
Yes, gift certificates are available for Memberships. You can purchase a Membership gift certificate in any of the following ways:

May I bring a guest if the second adult listed on the card cannot attend?
All Memberships are non-transferable. only the names listed on the card are admitted and photo ID is required. If you purchased a Membership with guest passes, you may use an available pass for an adult not on the Membership.

I purchased a Membership with guest passes, but did not receive them in the mail.
If you've purchased a Membership package that includes guest passes, your guest passes are digitally tracked within our system. We have discountinued the use of paper passes in our efforts to be more eco-friendly and for ease of use for our Members.

Can I buy or renew Memberships online?
Yes, you can do so here. Until your permanent card arrives, you can show your photo ID at the admissions window.

Can I purchase a Membership on the day of my visit?
Yes, Memberships can be purchased at the front entrance and will include your admission for that day.

Is my Membership fee tax-deductible?
Yes, up to $75.

What happens if I lose my card?
You can show your photo ID at the gate for admittance or apply for a duplicate card at the gate or by phone. There is a $5 processing fee for replacement cards.

Is my Membership valid for one calendar year, or one year from the date of purchase?
Memberships are valid for one year from the date of purchase. Gift certificates are valid for one year from the date of redemption.

When I renew my membership, how do you determine the new expiration date?
Memberships automatically renew from the current expiration date. If your Membership has lapsed, the new expiration date will be one year from the new purchase date.

When will I receive my Membership card?
Please allow two weeks for delivery. If you have not received your card after two weeks from purchasing your Membership, please contact our Membership office at 412-365-2534.

How do I add a guest?
The Family Plus Membership level comes with 10 guest admission passes. If you only have the Family Membership, you may upgrade for $35 and receive the guest admission passes. Please note that guest admission passes are only valid at the Pittsburgh Zoo & PPG Aquarium and are valid for the length of your Membership.

Do you have a single parent Membership?
No, Memberships cover households. If only one adult resides in a household, only one is covered.

Can I purchase a Membership for my daycare?
No, Memberships cover households. Group rates are available for 15 or more people when arrangements are made at least two weeks in advance. Please visit the Group Sales page of our website for more information.

Can my childcare provider use my Membership card to bring my child(ren)?
Yes, your childcare provider must have your membership card when they arrive with your child(ren). Your child(ren) will receive free admission with your Membership card, and the childcare provider can use a guest admission (if applicable) or pay regular admission.

Do Members receive a discount in the gift shop?
Yes, you will receive a 10% discount on gift shop purchases (calendars, batteries, film, sale and edible items, media, tram rides, wagon and stroller rentals, and medicine are excluded). TOMS shoes are not included with the membership discount.