Reception Team Leader


Contact our HR Department at

Position Title: Reception Team Leader
Department: Visitor Services
Position Status: Full-time, hourly, non-exempt


The Receptionist Team Leader is a highly visible and very important position that is the first line of communication between the public and the organization.

  • Responsible for answering all incoming calls and providing information;
  • Monitors internal communication systems; coordinates codes and makes announcements via the PA system;
  • Acts as liaison between the staff on grounds, outside visitors and callers;
  • Maintains the mail and stockroom;
  • Assists all departments with clerical duties; coordinates shipments/deliveries
  • Monitors access and closes/secures Education complex;
  • Facilitates the lost and found system;
  • Greets and assists visitors by monitoring and maintaining order throughout the facility as needed;
  • Processes credit card transactions for visitors and employee clothing purchases;
  • Logs and provides purchase orders and fills supply requests;
  • Oversees the daily operation of the reception desk;
  • Assists the Visitor Service Manager with managing and scheduling Visitor Services Staff, Oversees the Visitor Services Program on the Visitor Services Manager’s days off;
  • Oversees zip line attraction operations;
  • Performs all other duties as assigned and directed.


  • High school diploma or equivalent is required; some college is preferred.
  • Minimum one year of supervisory experience.
  • Minimum of one to three years’ experience in an office setting.
  • Outgoing personality, excellent communication skills, the ability to recognize and defuse tense situations and successfully multi task.
  • Ability to work in all weather conditions and to stand/walk several hours a day.
  • Valid PA driver’s license required.
  • Ability to lift 40 pounds.
  • Zoo operates seven days a week and flexibility required to work through the week as needed; evenings and holidays.

Submit resume to:

Zoological Society of Pittsburgh
Human Resources Department
One Wild Place
Pittsburgh, PA 15206
Or email to