Zoo Ticketing Policies

General Ticketing Policy 

Effective January 1, 2023. Ticketing policies are subject to change at any time at the discretion of the Pittsburgh Zoo. 

Guests visiting the Pittsburgh Zoo & Aquarium will experience a living park with live animals in a primarily outdoor setting, subject to all weather conditions. Due to changing conditions including health, safety, operational, or weather concerns, certain animals may be unavailable for viewing, and areas of the park may close unexpectedly.  


The Zoo is a rain-or-shine facility. Provided the Zoo is able to open and maintain basic operation, the Pittsburgh Zoo adheres to a no-refund, no-credit, no-substitution, no-rain check policy. 

The Zoo retains the right to close for general admission or cancel an event. Guests with pre-purchased tickets for admission on this day will be offered a reschedule or refund opportunity, at the discretion of the Zoo. 


All rescheduling requests are evaluated at the discretion of the Pittsburgh Zoo. Rescheduling requests are not guaranteed, as they depend on availability and are likely to incur additional fees. 

Only tickets obtained from the Pittsburgh Zoo & Aquarium or parties authorized by the Pittsburgh Zoo & Aquarium to sell/distribute tickets will be honored. To verify authenticity, contact the Zoo at 412-665-3640, ext. 0. 

By purchasing tickets, you agree to the Zoo’s visitation polices.


Daytime Admission Reschedule Policy 

Expanding on the above general policy, “Daytime Admission” includes daytime entry to the Zoo between the approximate hours of 9 a.m. and 4:30 p.m. (seasonally dependent) and any self-guided experiences during your visit. 

Daytime Admission tickets include valid use details directly on the ticket. Tickets may include a valid date, expiration date, or other limitations. Admission tickets may only be used in manners listed on the ticket. 

General Daytime Admission Tickets purchased in 2023 must be used on the date listed on the ticket. These tickets most frequently display a QR code. 

Guests wishing to reschedule their 2023 pre-purchased general admission tickets to an alternate available date (at this time, before March 31, 2023), may call 412-665-3640, ext. 0 or email visitorservices@pittsburghzoo.org 48 hours in advance to reschedule.  

Tickets purchased/received in 2022 are subject to limitations and expiration dates listed on the tickets. 


Event Refund/Reschedule Policy 

Expanding on the above general policy, “Events” include a variety of ticketed activities offered beyond a general daytime visit to the Zoo. This includes educational classes, on-grounds ticketed meals, evening experiences, behind-the-scenes tours, and more. 

Unless otherwise specified for a specific event, all cancelations must be made at least two (2) weeks prior to the start of your event. In the event of a cancelation or change, the Zoo will retain a transaction fee and processing fee.  

There are no refunds for any cancelations made less than two (2) weeks prior to the start of your scheduled event. 

Note that contracted Private Events are subject to terms and conditions listed on the contract. 

Please contact Visitor Services at 412-665-3640 with any questions.