Visitor Information

From help getting around the park to fun features that will enhance your experience, the Zoo offers many amenities to help you get the most out of your visit. In addition, all Zoo facilities can accommodate our guests in accordance with ADA standards. Some operations are modified at this time.

For our guests who have sensory processing needs, our Zoo has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory needs. Our objective is to provide an inclusive and seamless experience for all guests for all events including those with sensory needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accommodations below to our guests.

Sensory Bags

Sensory bags containing special KCVIP badges, fidget tools, noise canceling headphones and other
resources are available for checkout (at no cost by leaving an ID) at our Guest Services Booth located
at our admission gates.

Weighted Lap Pads

Weighted lap pads are also available upon request (at no cost by leaving an ID) at our Guest Services
Booth located at our admission gates.

Social Story and KultureCity All-Inclusive App

Download the KultureCity All-Inclusive App HERE to get your social story to help you further with
your visit to the Pittsburgh Zoo & PPG Aquarium.


Need a wheelchair, scooter, or stroller?

Wheelchairs, single and double strollers, and electric scooters can be rented at Safari Wheels from April through October. From November through March, they can be rented at the Safari Outpost.

Wheelchairs: $5 per day
Single stroller: $9 per day
Double stroller: $12 per day
Electric scooters: $30 per day

Reserve Yours

It is strongly recommended to make an advanced reservation for wheelchairs and electric scooters. Quantities are limited. Without a reservation, rentals are on a first-come, first-serve basis and there is no guarantee one will be available. To make a reservation, please call 412-365-6020.


A portion of all gift shop profits helps support the Zoo’s mission of education and conservation!

NEW! Online Store

Shop for Zoo apparel anytime through our new online store.

Village Outfitters

One of two gift shops located in The Village near the entrance of the Zoo, this open-air shop features a wide selection of children’s toys, plush animals, T-shirts and more. This shop is for the young and young at heart. It is a favorite shop for school groups and young families.

Open daily, April through September, weather permitting.

Current Gift Shop

The Current Gift Shop is located in the PPG Aquarium. This spectacular gift shop features an array of unique aquatic plush creatures, apparel, gifts, books, jewelry and toys.

Open year-round.

Safari Wheels

Located in The Village at the main entrance to the Zoo, this location primarily offers electric scooter, wheelchair, and stroller rentals. But this location serves as the gear shop, with items such as cameras, hats, sunscreen, batteries, and ponchos available.

Open year-round, weather permitting.

Northwest Trading Company

The Zoo’s newest gift shop is located in the plaza between Water’s Edge and Kids Kingdom. Whether it’s a plush animal from the Water’s Edge exhibit, or gear for a Northwest expedition, you’ll find it here.

Open daily, April through September, weather permitting.

Safari Outpost

Located in The Village. This unique shop offers a selection of art, apparel, plush animals, jewelry, books, toys, and other fine gifts. An ATM machine, which operates from April 1 to October 31, is located at the entrance to this building.

Open year-round.

The Zoo’s food service is operated and managed by Service Systems Associates (SSA), and offers a diverse array of dining options. All restaurants participate in the Twenty-Five to Survive program and accept Visa, MasterCard, Discover, and American Express.

Mobile ordering is now available here!

Safari Plaza

The African-themed Jambo Grill is located at the mid-point of the Zoo, making it a great place to take a break during your safari. Jambo Grill offers a fresh, made-to-order menu. Located next door is Swahili Pizza, which offers several pizza variations, alongside Swahili Ice Cream. Swahili Pizza and Swahili Ice Cream are open seasonally.

Village Market

Village Market, conveniently located at the top of the escalators near the Zoo entrance, offers a variety of food, beverages, and snacks. Open Memorial Day to Labor Day.

Arctic Express

Located outside of the lower level of the PPG Aquarium, Arctic Express offers quick, on-the-go snacks. Open seasonally and weather dependant.

Modified Operations

Tram service is among our modified operations and is not available at this time. We look forward to offering this convenient feature in the future. When the UPMC Health Plan Tram returns, you can expect the following service.

Ride-All-Day Wristbands

$1 – Riders ages 60+ and guests with disabilities
$2 – All other riders

UPMC Health Plan Tram rides are available daily from Memorial Day through Labor Day, and weekends only in April, May, and September. The UPMC Health Plan Tram provides a covered ride through the Zoo with stops at eight different locations. Simply purchase a tram wristband from the tram host and you can board or disembark as many times as you wish during the day. Explore at your own pace, then proceed on the UPMC Health Plan Tram to your next adventure. The tram passes each well-marked stop approximately every 20 minutes. The UPMC Health Plan Tram is for your convenience in navigating the Zoo, and is not a guided tour.

The Tram does have a wheelchair ramp.

Tram wristbands may be purchased at Safari Wheels or from the Tram operator.

Tram Rentals

Available weekdays June through September (weather and availability permitting) with exclusive rental for a minimum of three hours at $25 per hour. Please request your tram at least three weeks in advance.

For availability, contact or 412-365-2544.

The tram is sponsored by UPMC Health Plan.